De-escalation trained
Before they ever take the route
Behavioral health transport, with drivers trained for it.
Discharge planners and case managers call Bonvia when a patient needs a calm, safe ride and a driver trained in de-escalation. Behavioral health transport is our specialty, and that experience carries into every ambulatory and wheelchair trip we run. Available 24 hours a day, every day of the year.
For a facility, or for yourself. A person answers, not a queue
Why behavioral health comes first
Hospitals treat behavioral health patients as the most complex transports they refer out, so that is where we set our standard. Our drivers are trained in de-escalation and in moving patients with dignity, and the same drivers and the same standard handle every trip on your list: hospital discharges, treatment appointments, dialysis runs, and rides home from correctional facilities. If you need one provider you can trust with every patient type, start here.
For facilities and care programs
Discharge planners, case managers, and program staff get one dispatch line, standing routes that hold their times, and the same drivers on them. Tell us the program and the schedule, and we build the rest.
Bonvia bills your facility directly. No out-of-pocket cost to the patient at time of transport.
For individuals booking directly
If you are the one making the call, for a ride to detox, to a treatment program, to a counseling appointment, or home afterward, you do not need a referral or a facility to book. Call us, tell us where you need to be, and a person sets it up. The same drivers, trained in de-escalation, run every trip.
Payment can be made online or in person.
Five services. One standard of care.
Every line runs on the same discipline: planned routes, trained drivers, and a dispatcher who knows your name.
Behavioral Health Transportation
Safe, calm transport for behavioral health patients, with drivers trained in de-escalation. Discharges, transfers between facilities, treatment appointments, and court or corrections related trips.
See the route →
Non-Emergency Medical Transportation
Dialysis runs, treatment appointments, and the trip home after discharge. Door-through-door, never rushed, on a schedule your care depends on.
See the route →
Wheelchair Accessible Transport
Lift-equipped vans and four-point securement on every trip, with a driver trained to slow down at the moments that matter.
See the route →
Healthcare Airport Transport
When treatment means a flight, we handle the ground travel between home, the airport, and the facility with the same care as every medical trip.
See the route →
Lab Courier Services
Specimens and time-sensitive materials moved on a documented chain of custody, with pickup windows your lab can plan around.
See the route →The partner discharge planners call first.
When a hospital, clinic, or lab hands a patient or a specimen to Bonvia, it stays handled. One dispatch line. Documented custody. Drivers who show up the way your own staff would.
- HIPAA-trained, licensed and insured drivers
- Documented chain of custody on every specimen run
- One dispatch line: a person answers, not a queue
- Facility billing and standing-order schedules
Every run confirmed by a dispatcher, not an algorithm
Trusted by behavioral health hospitals, comprehensive treatment centers, Native American tribal health programs, post-acute and skilled nursing facilities, hospitals, and healthcare partners across Washington State.
- HIPAA-Trained Personnel
- WA For-Hire Licensed
- $1M Commercial Auto Liability
- Background-Checked & Drug-Screened Drivers
It is without hesitation that Northwest Indian Treatment Center highly recommends WeCare Patient Transport for any organization desiring a reliable, professional, prompt transportation service.
Bekki Ayres, Manager of Administrative Operations
Northwest Indian Treatment Center
WeCare Partner Since October 2018
If you’re the one arranging the ride, we know you’re trusting us with far more than a pickup time.
For the daughter checking her phone from another city, the spouse waiting by the window, the care coordinator with a full board: your person is met at the door, helped every step, and never, ever rushed.
There’s a real person behind every ride, whether you booked it for someone you love or for yourself: a driver who learns your name, knows the trip home from treatment is unlike any other drive, and never makes you feel rushed.
The next ride leaves when you need it.
Call, or send a note and we’ll call you. A person on our team confirms every ride.